Return Policy

At [Awe nature], we value your satisfaction and strive to provide high-quality products. If you are not entirely satisfied with your purchase, we’re here to help. Please review our return policy below:

1. Returns and Exchanges:

We accept returns and exchanges within [15] days from the date of delivery. To be eligible for a return or exchange, your item must be unused, in the same condition as received, and in the original packaging.

2. Return Process:

To initiate a return or exchange, please follow these steps:

a. Contact our Customer Service team at [rong@awe-nature.com] or [Customer Service Phone Number+86 16676929755] to request a Return Authorization (RA) number.

b. Pack the item securely in its original packaging, including all accessories, manuals, and documentation.

c. Clearly write the provided RA number on the outside of the package.

d. Ship the package to the following address:
[24 Pennsylvania Avenue,Kearny]

Please note that you are responsible for the return shipping costs unless the return is due to our error or a defective product.

3. Refunds:

Once we receive and inspect your returned item, we will notify you via email regarding the status of your refund. If approved, your refund will be processed, and a credit will be applied to your original payment method within [20] business days. Please note that shipping charges are non-refundable.

4. Exchanges:

If you need to exchange an item for a different model or variation, please follow the return process outlined above and then place a new order for the desired item on our website.

5. Damaged or Defective Items:

If you receive a damaged or defective item, please contact our Customer Service team within [7] days of receiving the product. We will provide further instructions on how to proceed.

6. Non-Returnable Items: battery

Certain items are non-returnable, including:

Items that have been used or installed.
Items without their original packaging.
Customized or personalized products.
7. Warranty:

Our products are covered by a [1]-year limited warranty against defects in materials and workmanship. For warranty claims, please refer to our Warranty Policy or contact our Customer Service team.

8. Contact Us:

If you have any questions or need assistance with a return, please contact our Customer Service team at [Customer Service Email:rong@awe-nature.com] or [Customer Service Phone Number:+86 16676929755].

Please customize the information above to align with your company’s specific return policy and procedures. It’s important to provide clear and accurate instructions for your customers to follow when initiating returns or exchanges. Additionally, consider seeking legal advice to ensure compliance with applicable laws and regulations.

Products under warranty cannot be refunded, only repaired or replaced with a new product. Courier charges for returned products will be borne by the customer and courier charges for repaired/replaced products will be borne by Awe nature.